The Select Open Payments window has two different views that are accessible by toggling the All and Indiv buttons. The Individual view displays all of the open credit balances for a given registrant. This view displays by default when you first open the Select Open Payments window.
The All view displays all of the open credit balances for all of your customers. To display the All view, toggle the All button. To display the Individual view, toggle the Indiv button.